Refund & Exchange Policy - EXQUISITE ATELIER

By completing your purchase with Exquisite Atelier, you acknowledge and agree to the following:

Returns & Refunds

We take great care in ensuring every piece meets our quality standards. Refunds may be considered only in cases where a verified fault is identified and Exquisite Atelier is determined to be responsible (such as receiving the wrong item or a confirmed manufacturing defect).

All return requests are subject to review and approval.

Approved refunds may be issued as:

Store credit (gift voucher), or
Payment reversal, where applicable.

Exchanges

We do not offer exchanges for:

Incorrect size selection
Change of mind or personal preference

Kindly ensure you review the size guide carefully before placing your order.

Reporting an Issue

If there is a concern with your order, it must be reported within 24 hours of delivery.

To initiate a request, please contact us with:

Your order number
Clear photos of the item
A brief description of the issue

Items must be unworn, unaltered, and in original condition.

✨ By proceeding with your order, you confirm that you have read and agree to this policy.